Terms and Conditions

1. About us

Formexpert.uk is a trading name of [First Web Design Ltd] (Company No. [14964940]) with registered office at [167-169 Great Portland street, 5th Floor, London, W1W 5PF].

Email: support@formexpert.uk

2. What these terms cover

These terms apply to your use of this website and to any purchase of our services to convert paper based forms, PDFs, Word documents, or image based forms into online forms for WordPress websites.

These terms apply to all purchases of our services, whether you are purchasing as a business or as an individual.
If you are purchasing as a consumer, your statutory rights under UK consumer law are not affected by these terms.

3. Definitions

• We, us, our means [First Web Design Ltd].
• You, your, Client means the organisation purchasing the services.
• Deliverables means the form build, import file, configuration output, or other items we supply.
• Submission means the form document(s) and any instructions you upload or provide.
• Plugins means Gravity Forms, WPForms, Contact Form 7, and related WordPress components.

4. Services

We convert your Submission into an online WordPress form using the plugin option agreed for your project.
Deliverables are typically supplied as an importable file, configuration steps, or plugin specific build output, depending on the chosen plugin and your requirements.

Unless included in your order, we do not supply WordPress hosting, domain services, email services, or website builds.
Installation and configuration on your WordPress site may be offered as an add on where available.

5. Orders and scope

Pricing shown on our website is per individual form unless stated otherwise. Each form is scoped and delivered separately.

If your Submission requires work outside the package specification, we will tell you and agree any changes in writing before proceeding.

Multi form programmes may be delivered under a separate statement of work, rollout plan, or project agreement where appropriate.

6. Client responsibilities

• You confirm you have the right to upload and share the Submission and that it is lawful and does not infringe third party rights.
• You are responsible for confirming the accuracy, suitability, and compliance of the form content, including any legal wording, consent wording, and data collection purposes.
• You must provide clear instructions for routing, notifications, confirmation messaging, and any required conditional logic.
• You are responsible for your WordPress environment, plugin licences, and user access unless you have purchased installation support from us.

7. Delivery times

Delivery times shown on the website are estimates. Times may vary depending on complexity, volume, and the clarity of the Submission and instructions.
If we expect a material delay, we will notify you.

8. Revisions

Unless your package states otherwise, your purchase includes 1 reasonable revision round to address issues where the Deliverables do not match the agreed scope or your provided instructions.

Changes to the Submission, additional fields, new logic paths, new routing rules, or new sections after delivery may be treated as additional chargeable work.

9. Plugins and third party software

Deliverables may depend on third party plugins and WordPress functionality. We are not responsible for outages, bugs, policy changes, pricing changes, or compatibility issues caused by third party software.

10. Fees and payment

Fees are shown in £ unless stated otherwise. Payment is due at the point of purchase unless we agree invoicing terms in writing.

If you require a purchase order, supplier onboarding, or additional vendor paperwork, you must notify us before purchase. Additional administration time may be chargeable.

11. Cancellations and refunds

Due to the bespoke nature of the services, once work has started you may not be entitled to a refund.

If you cancel before work starts, we may provide a refund minus any non recoverable costs or processing fees.

If we are unable to deliver the agreed service for reasons within our control, our liability is limited to a refund of the amount paid for the affected service.

12. Confidentiality

We treat your Submission and related information as confidential and use it only to deliver the services, provide support, and maintain records required for business and legal purposes.

13. Data protection

Where your Submission contains personal data, you and we each agree to comply with applicable data protection laws including UK GDPR and the Data Protection Act 2018.

In most cases, you act as the data controller and we act as a data processor, processing personal data only on your documented instructions. :contentReference[oaicite:1]{index=1}

If required, we can provide a separate Data Processing Agreement. Any processor terms will include the minimum clauses required for controller processor contracts. :contentReference[oaicite:2]{index=2}

• We will apply appropriate technical and organisational measures to protect the personal data we process.
• We will restrict access to those who need it to deliver the services.
• We will keep your Submission only as long as reasonably necessary for delivery, support, dispute handling, and legal or accounting obligations, then delete or anonymise it where practicable.

14. Intellectual property

You retain ownership of your original Submission. We retain ownership of our tools, templates, processes, and know how.

Once you have paid in full, you receive a licence to use the Deliverables for your internal business purposes and on your WordPress websites.

15. Warranties

We warrant that we will provide the services with reasonable care and skill.
We do not warrant that the Deliverables will be error free in all environments or that they will meet requirements not disclosed to us.

16. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.

Subject to the above, our total liability arising out of or in connection with the services is limited to the amount paid by you for the specific service giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of anticipated savings.

17. Force majeure

We are not liable for delays or failure to perform caused by events outside our reasonable control, including third party platform outages, hosting failures, plugin provider issues, or internet service interruptions.

18. Termination

We may suspend or terminate services if you breach these terms, fail to pay when due, or provide unlawful content.

19. Changes to these terms

We may update these terms from time to time. The version published on this page will apply to website use. For purchased services, the terms in effect at the date of purchase will apply unless we agree otherwise in writing.

20. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.